Purple Rose Supply: Shipping Policy
It will take 1-3 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday-Friday, excluding holidays. Please allow up to 3 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday, Wednesday, or Thursday). We’re a small business so please bear with us during the holidays! national holidays as well as high order volume periods like Black Friday and 4/20. Orders may take about 3-5 business days longer to ship out.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to avoid any possible delays.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package.
TRACKING YOUR ORDER
You will receive a confirmation e-mail once your order has been processed to the e-mail address you have provided at the time of checkout, which can take up to 72 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
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