Refund Policy

REFUND POLICY

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please email us at support@purplerosesupply.com to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase to complete your return.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you the approval or rejection of your refund. Sale items may not be refunded. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@purplerosesupply.com.

Late or missing refunds:
Contact your bank after checking your bank account. There is often some processing time before a refund is posted. If you’ve done all of this and have still not received your refund, please contact us at support@purplerosesupply.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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